30-Day Returns — Worldwide

30-day returns — worldwide

I offer a 30-day change-of-mind return period for physical instruments, wherever you live. Tell me within 30 days after delivery that you want to return your order. You do not need to give a reason.

You pay the direct cost of return postage for a change-of-mind return. I do not provide a free return label for these returns. This is separate from the refund of the original delivery charge described below.

How to return an order

  1. Email contact@teletunes.shop or use my contact form. Include your order number and say which items you want to return. A clear cancellation message is enough; no special wording is required.
  2. I will provide the return address and instructions. Send the items back within 14 days after telling me you want to return them. Pack them securely and keep proof of postage.

Trying your flute

You may unpack, inspect and reasonably try your flute to check how it works. It does not have to be unopened or completely unused. Please return all included parts and take reasonable care of the instrument.

If handling goes beyond what is needed to check the instrument and reduces its value, I may deduct only that loss in value from the refund, where the law allows. I will explain any deduction. There is no fixed restocking fee.

What I refund

I refund the price paid for the returned items. If you return your entire order, I also refund the original delivery charge up to the cost of the least expensive standard delivery option I offered. Extra charges for an upgraded delivery option are not refunded. If the original delivery was free, there is no delivery charge to refund.

I refund the original payment method without an extra refund fee, without undue delay and within 14 days after receiving your cancellation notice. I may wait until I receive the returned items or proof that you have sent them back, whichever comes first.

Damaged, faulty or incorrect items

If an item arrives damaged, is faulty or is different from what you ordered, contact me. I cover the necessary return postage and arrange a replacement or refund. Please contact me before arranging the return so I can provide instructions. The 30-day change-of-mind deadline does not limit your rights for faulty or incorrect goods.

Changed your mind before dispatch?

Tell me as soon as possible and I will cancel and refund an order that has not yet been dispatched.

If your order does not arrive

If your tracked parcel has not arrived within the estimated delivery window, email me at contact@teletunes.shop. I will check the tracking and arrange a replacement or refund if needed.

Your legal rights

This worldwide return policy is in addition to your statutory consumer rights, including the EU right to withdraw from most online purchases within 14 days. It does not restrict any mandatory rights or remedies that apply in your country.