Shipping policy

I ship every available order with tracking. Free shipping from €75 to the EU, Iceland, Liechtenstein, the UK and Canada (US: $75). Australia and other available destinations have paid shipping.

I ship physical instruments to all EU countries.

Where I ship from

I ship US orders from inside the United States. All other available orders ship from my workshop in Tampere, Finland.

Rates & free-shipping threshold

  • Finland — €6.99 (free from €75)
  • European Union (outside Finland) — €6.99 (free on orders of €75 or more)
  • Iceland & Liechtenstein — €6.99 (free from €75)
  • United Kingdom & Canada — €9.99 (free from €75)
  • United States — $4.99 (free over $75)
  • Rest of world — €14.99
  • Australia / Oceania — €24.99

The free-shipping threshold compares the order subtotal with €75 in the store’s base currency. In other currencies, the displayed amount may vary slightly with Shopify’s currency conversion.

Processing time

I print, tune, and pack each flute personally. I ship orders once per week, with a handling time of 1–7 business days. If something will take longer, I email you so you always know where your flute is.

Delivery time

The estimates below include the 1–7 business day handling period.

  • Finland: delivery estimate shown at checkout
  • European Union (outside Finland): 3–15 business days
  • Iceland & Liechtenstein: 7–21 business days
  • United Kingdom & Canada: 7–21 business days
  • United States: 5–14 business days (shipped domestically from the US)
  • Rest of world / Oceania: 7–21 business days

These are typical times. Customs and local postal services occasionally cause delays I cannot control.

Customs & duties

For orders shipped from Finland to destinations outside the EU, your country may charge import VAT or duties. These are not included in my shipping fee. If your country charges them, the carrier collects them on delivery. US orders ship domestically inside the US, so no customs apply.

Lost or damaged parcels

If your tracked parcel has not arrived within the estimated delivery window, email me at contact@teletunes.shop. I will check the tracking and arrange a replacement or refund if needed.

If your order arrives damaged, contact me so I can arrange a replacement or refund.

Wrong address

Please double-check your address at checkout. If a parcel returns to me because of an incorrect address, I will reach out and reship at the original shipping cost.